PRIVACY POLICY — KOUVELAS S.A.

Last updated: 15/12/2025

KOUVELAS S.A. is committed to protecting the personal data of its visitors and business partners, in full compliance with the General Data Protection Regulation (GDPR) and applicable national legislation.

This Privacy Policy describes how we collect, use, store and safeguard your personal data when you visit our website www.kouvelas.gr or when you communicate or collaborate with our company.

Data We Collect

1.1 Data You Provide to Us

When you contact our company (via contact form, email or phone), we may collect the following information:

• Full name

• Company role / business name

• Email

• Phone number

• Message content

• Technical files/mockups you send us for decoration projects

This information is collected solely for the purpose of serving your request.

1.2 Data Collected Automatically

When you visit our website, certain data is collected automatically through cookies:

• IP address

• Device and browser type

• Navigation data

• Website analytics (via Google Analytics or similar tools)

These elements are used exclusively for the technical operation and improvement of our website.

1.3 Cookies

The KOUVELAS S.A. website uses:

• Necessary (functional) cookies

• Analytics cookies for statistical analysis

We do not use cookies for personalized advertising without your explicit consent.
Detailed information is available in the Cookie Policy.

How We Use Your Data

We process your personal data for the following purposes:

• Responding to inquiries and communication

• Preparing B2B quotations and collaborations

• Providing technical support and packaging decoration services

• Improving website functionality and security

• Conducting statistical analysis and evaluating user interest

• Managing corporate social media accounts (non-personal data)

• Complying with legal, tax and accounting obligations

We do not use personal data for automated decision-making or profiling.

Legal Basis for Processing

We process your data in accordance with Article 6 of the GDPR, based on:

• Consent, when you submit a contact form or accept cookies

• Contract performance, or steps prior to entering a contract (e.g., quotation, decoration project)

• Legitimate interest of the company (service improvement, system security)

• Legal obligation (tax or accounting record-keeping)

Data Retention Period

• Communication data: up to 24 months

• Customer / collaboration data: as required by tax legislation (5–10 years)

• Cookies: according to your browser settings or until expiration

After these periods expire, the data is securely deleted.

Sharing of Data with Third Parties

Your data may be shared only when necessary:

• With hosting, IT and analytics providers

• With partner print shops/suppliers strictly for project execution

• With the company’s accountants and legal advisors

• With public authorities when required by law

We do not sell or rent personal data to third parties.

All partners are bound by confidentiality and GDPR-compliant agreements.

Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Data portability

• Object when processing is based on legitimate interest

• Withdraw consent at any time

You may exercise your rights by contacting us.

Data Security

KOUVELAS S.A. implements all necessary technical and organizational security measures, including:

• Firewalls

• SSL encryption

• Restricted access to files

• Confidentiality agreements with staff and partners

Our goal is the full protection of your data against loss, breach or unauthorized access.

Links to Third-Party Websites

Our website may contain links to third-party websites (social media, partners).
We are ΝΟΤ responsible for their privacy practices or policies.

Updates to This Privacy Policy

We may update this Policy whenever necessary.
The most recent version will always be available at www.kouvelas.gr.

Contact Information

For any matter related to personal data, please contact:

KOUVELAS S.A.
Piraeus, Greece
Email: info@kouvelas.gr
Tel.: +30 210 4250 050